• We guarantee a significant reduction of at least 90% in the appearance of the stain, ensuring remarkable improvement.
• Transparency is paramount to us. Before commencing any repair work, we provide a comprehensive written quote, ensuring clarity and peace of mind.
• Our stain removal service consistently saves our clients an impressive average of 75-95% on replacement costs, translating to substantial savings.
• Stain Removal Guarantee is our specialized solution designed to tackle even the most stubborn permanent stains that have stumped other professionals.

We take immense pride in being the top rated company in NZ to offer a guaranteed stain removal service, setting us apart from the rest.

Defining "Guaranteed Removal": While we strive for perfection, we acknowledge that achieving an exact "brand new" look may not always be possible. Our guarantee promises a 90% reduction in the appearance of the stain. This may result in a slight difference in color or shade compared to the surrounding carpet. To measure the effectiveness of the reduction, we can provide before and after photos for comparison. If any imperfection remains, it will be so subtle that it won't be noticeable in a photo and will no longer catch the eye. For multiple Colour Repairs in a room, our guarantee ensures a 90% reduction in overall staining, making larger jobs more cost-effective.

The Process of Colour Repair: Colour Repair is a complex process that depends on various factors. Variables such as carpet oxidation, UV degradation, subsurface residues, pH imbalances, and the color fastness of the stain and carpet dye determine the need for repeat treatments. We provide a fixed quote based on the "worst-case scenario" we calculate for each job. Typically, the entire process requires two visits. During the initial visit, we clean the area and apply our proprietary color strippers. After complete drying, we return to repeat the process if any staining remains. The price remains unchanged for a third visit or if only one visit is needed. This approach allows us to provide our unique guarantee to customers in NZ.

Repairing Almost Any Stain: While permanent stains are considered "damaged carpet" that often requires replacement, we pride ourselves on our ability to repair even the toughest stains. However, we cannot be held responsible for any additional damage that may occur while attempting to salvage the damaged carpet.In the case of a challenging scenario. If we are unable to achieve our promised 90% visual improvement, we will refund the Colour Repair charge. However, we will not be responsible for any additional costs or liabilities. It is important to accept these conditions before work commences.

Challenging Scenario Example:

Let's say you have a pot plant stain on your carpet that has caused fiber weakening due to dry rot. In such a unique situation, it's important to understand our approach:

While we strive for exceptional results, we want to be transparent about the limitations we may encounter. When attempting to save damaged carpet, especially in cases like dry rot, further damage may occur despite our best efforts. Therefore, we want to make it clear that we accept no liability for any additional damage that may develop during the stain removal process.

It's crucial to us that you are fully aware of the circumstances and potential risks involved. We want to ensure your complete understanding and agreement before proceeding with the work. Rest assured, our highly skilled technicians will assess the situation thoroughly and provide their professional recommendations to help you make an informed decision.

We are committed to providing an exceptional stain removal service, and our Guarantee remains in place for stains within the scope of our expertise. However, in cases where the carpet has suffered significant damage like dry rot, our liability is limited, and we cannot be held responsible for any further costs or liability.